Privacy policy

What we collect

When you submit an enquiry we collect the details you provide: your name, phone number and/or email, the suburb or postcode of the property, the type of help you need, any description you choose to include, and any photos you choose to attach. We ask only for what we need to respond.

Why we collect it

• To respond to your enquiry and confirm whether the job fits our service area and scope.
• To arrange, carry out and document the work you request.
• To prepare a written report, where you have requested one.

We do not use your enquiry details for marketing unless you separately and expressly agree.

Sensitive information

Please don't include insurance claim numbers or other sensitive details in the initial enquiry form. If they are needed for a report, we will ask for them through an appropriate channel.

Who we share it with

We do not sell personal information. We share it only with service providers who help us run the business, and with third parties you ask us to share reports with. Our main providers are Google (business email and website analytics) and ServiceM8 (job management and quoting). Some providers may store information on servers outside Australia. Reports may contain sensitive property information and are delivered securely.

Photos and case studies

We only publish job photos or report extracts with consent, and with addresses, names, claim numbers, faces, serial numbers and other identifying details removed.

Website analytics

We use Google Analytics, which sets cookies, to measure how the website is used (for example, which pages are visited and whether the enquiry form is submitted). We do not record the contents of form fields in analytics. When you send an enquiry, we store the analytics identifier of your visit with it in our job system, so we can see which channels (for example search or a directory listing) lead to completed jobs. You can block cookies in your browser settings without affecting the enquiry form.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by emailing info@tensorplumbing.com.